Minimalist conference room with a large wooden table surrounded by beige chairs, pendant lights hanging from the ceiling, large windows on one side, and a built-in bench with cushions on the back wall.

After-Hours Call Intake for Law Firms

We answer overnight calls, collect key information, and deliver a clear summary to your team by morning — with urgent notifications sent immediately when requested.

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Wooden desk with a closed laptop, a notebook with a pen, a small cup, a stack of white paper, a glass vase with a purple flower, a beige table lamp, and a beige chair.

How OpenLine Works

1. Calls Are Answered After Hours

When your office is closed, calls are answered using your firm’s greeting and intake flow.

2. Information Is Collected Clearly

We gather caller contact details, the reason for the call, and a brief description of the situation. No legal advice is given.

3. A Summary Is Delivered by Morning

Your team receives a structured call summary by email so nothing is missed.

What We Provide

  • After-Hours Call Coverage

    We answer calls outside of business hours so potential clients are not sent to voicemail.

    Two people seated across from each other at a beige table, with one typing on a laptop and the other taking notes in a notebook, with a glass of water, a vase with white calla lilies, and decorative books on the table.

  • Structured Intake Summaries

    Each call is summarized clearly and delivered to your team for follow-up.

    Person flipping through a large sketchbook or notebook on a wooden table with various textured ceramic and wooden objects and a terracotta bowl around.

  • Firm-Specific Setup

    Your greeting, intake questions, and notification preferences are configured to match your firm’s workflow.

    Two people shaking hands against a plain background.

What This Is - and What It Is Not

OpenLine is designed to capture information and route it to your team.

We do not provide legal advice, evaluate cases, or replace attorneys or staff.

Our role is to ensure after-hours calls are answered and documented clearly, so your firm can decide next steps during business hours.

Who OpenLine is For

  • Personal injury law firms

  • Small to mid-sized practices

  • Firms that receive after-hours calls

  • Firms that want reliable intake without staffing overnight phones

  • Firms that value consistency and professionalism

See How It Works

Schedule a short walkthrough or call the demo line to hear what callers experience.

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Call Receptionist Experience